Not uploading frames to the warehouse

[SGAARC]

Please help!

We have not uploaded any frames since last Thursday, 12-02-2014. There has always been an internal issue where we have to open the browser to trigger an upload. However, the error count remains even after opening the browser. We have restarted the machine, replayed the last sesion but still no joy.

Has anything changed in relation to how we connect to the warehouse? Is there anything we can try to resolve the issue?

Paul
M0HNF

[SGAARC]

This mornings pass has uploaded, after opening the browser.

Could there have been an issue with the dashboard that stopped the upload and is it not possible to upload after reading a previously saved session?

Paul
M0HNF

[g4dpz]

I'll take a look at the server log when I get home.

What SiteId do you use?

Dave; G4DPZ

[SGAARC]

Thanks Dave, the site ID is SGA-ARC.

[g4dpz]

Hi,

The logs are showing the last successful upload at 13:15 on the 19th, with no more attempts or errors after that.

- Dave

[SGAARC]

Thank you for checking.

Must have just been a blip at our end as we collected 256 frames over the last four days.